Relationship Manager

IIFL Home Loans; Khammam; In loco; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

IIFL Home Loans in India is seeking a Branch Manager to lead operations, drive home loan sales, manage risk, and ensure excellent customer experience across all branch activities.

You will build builder relationships, recruit and train a sales team, monitor portfolio performance, and collaborate with risk and operations to streamline processes and maintain portfolio quality.

Competenze

• 2–5 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC.
• Prior experience in direct customer acquisition and channel sales; strong local market knowledge.

Mansioni

• Manage branch sales operations, including business development and customer service.
• Drive home loan growth through direct sourcing and open-market channels.
• Build and maintain relationships with customers and builders to cross-sell.
• Lead, train, and motivate the sales team; recruit high-performing talent.
• Develop strategies to achieve branch sales targets.
• Monitor portfolio performance and implement corrective actions.
• Ensure compliance with regulatory guidelines and audits.
• Collaborate with Operations and Risk to streamline loan processes.
• Oversee collections for acquired portfolios to maintain asset quality.
• Track market trends and customer feedback; propose growth initiatives.

Conoscenze

Branch sales leadership

P&L management

Business development

Negotiation & networking

Interpersonal communication

Analytical skills

Excel & MIS tools

Strumenti

Excel

Sales MIS tools

Descrizione del lavoro

Regular

Job Description

Job Purpose:

The role is responsible forleading branch operations and driving business growth for home loan andmortgage products. It involves achieving sales targets through team management,market development, and strategic partnerships. The position focuses on expandingcustomer acquisition, ensuring compliance, maintaining portfolio quality, anddelivering a superior customer experience across all branch activities.

Key Responsibilities:

• Manageoverall branch sales operations, including business development, customerservice, and compliance.
• Drivehome loan business growth through direct sourcing, connectors, builder tie-ups, and open-marketchannels.
• Buildand maintain strong customer and builder relationships to maximize businessvalue and cross-sell opportunities.
• Lead,train, and motivate the sales team; recruit high-performing talent whilefostering engagement.
• Developand implement strategies to achieve branch sales targets.
• Monitorbranch portfolio performance and implement corrective measures.
• Ensureadherence to regulatory guidelines, internal policies, and audit requirements.
• Collaboratewith Operations and Risk teams to streamline loan processes, maintain portfolioquality, and control NPAs.
• Overseecollections for acquired portfolios to ensure healthy asset quality.
• Trackmarket trends, competitive activities, and customer feedback; recommendstrategies to enhance business outcomes.
• Executepromotional campaigns, contests, and innovative initiatives to boost customeracquisition.

Skills Required:

• Provenability to lead sales teams and manage branch-level P&L.
• Strongbusiness development, networking, negotiation, and influencing skills.
• Excellentinterpersonal, communication, and problem-solving abilities.
• Highmotivation, self-starter attitude, and bias for action in a high-performanceenvironment.
• Stronganalytical skills to track performance and drive profitability.
• Workingknowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

• < 2–5years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposureto Loans Against Property preferred.
• Priorexperience in direct customer acquisition and channel sales; strong localmarket knowledge and established regional network.

Job Snapshot

Updated Date

07-11-2026

Job ID

Job8408

Department

Location