Relationship Manager

OYO; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

OYO in Chennai is seeking an experienced operations professional to manage relationships with hotel owners and deliver superior service to both owners and customers. The role focuses on supporting hotel partners, improving revenue performance, handling escalations, and ensuring seamless operations across the portfolio.

The ideal candidate has 2+ years in operations/key accounts, strong analytical skills, and a commitment to high ethical standards in cross-functional settings.

Qualifications

• 2+ years of relevant experience in operations handling, key accounts handling.
• Analytical Skills.
• Prior experience in managing cross-functional operations and customer escalation.
• Demonstrate high ethical values.

Responsibilities

• Build healthy relationship with hotel owners.
• Deliver good hotel owner and customer experience.
• Act as a point of contact for hotel owners for operations support & escalations.
• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience.
• Handle hotel owner and customer escalations.

Skills

Analytical Skills

Customer relationship management

Escalation handling

Education

Graduation/Post Graduation

Job description

Role & responsibilities

Job Objective & Key Result Areas

• Build healthy relationship with hotel owners
• Deliver good hotel owner and customer experience
• Act as a point of contact for hotel owners for operations support & escalations
• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
• Handle hotel owner and customer escalations

Key Performance Indicators

• Ensuring occupancy (URNs) month on month
• Pay at Hotel (PAH) realization
• Ensuring daily availability of Sellable rooms (DSRN)

Education

Graduation/Post Graduation

Experience

• 2+ years of relevant experience in operations handling, key accounts handling
• Analytical Skills
• Prior experience in managing cross-functional operations and customer escalation
• Demonstrate high ethical values