Revenue Lead

OYO; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

OYO in Hyderabad is seeking an operations-focused professional to manage hotel-owner relationships and ensure a top-tier customer experience. You will act as the primary operations contact for hotel owners, supporting portfolio management, revenue improvement, issue resolution, and escalation handling.

The role requires coordinating across functions, maintaining high ethical standards, and delivering consistent service to both hotel owners and guests.

Qualifications

• 2+ years of relevant experience in operations handling, key accounts handling.
• Analytical Skills.
• Prior experience in managing cross-functional operations and customer escalation.
• Demonstrate high ethical value.

Responsibilities

• Build healthy relationship with hotel owners
• Deliver good hotel owner and customer experience
• Act as a point of contact for hotel owners for operations support & escalations
• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
• Handle hotel owner and customer escalations

Skills

Analytical Skills

Cross-functional coordination

Job description

Role & responsibilities

• Build healthy relationship with hotel owners


• Deliver good hotel owner and customer experience


• Act as a point of contact for hotel owners for operations support & escalations


• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience


• Handle hotel owner and customer escalations

Job Objective & Key Result Areas

• Build healthy relationship with hotel owners


• Deliver good hotel owner and customer experience


• Act as a point of contact for hotel owners for operations support & escalations


• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience


• Handle hotel owner and customer escalations

Key Performance Indicators

• Ensuring occupancy (URNs) month on month


• Pay at Hotel (PAH) realization


• Ensuring daily availability of Sellable rooms (DSRN)

Preferred candidate profile

• 2+ years of relevant experience in operations handling, key accounts handling


• Analytical Skills


• Prior experience in managing cross-functional operations and customer escalation


• Demonstrate high ethical value