Sales & Operations Manager

Siox Global; Vadodara; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Rank Me Now in Vadodara, Gujarat is seeking an experienced Sales & Operations Manager with a hospitality background to lead the sales team and oversee client operations, driving revenue growth, service quality, and strategic relationships.

The role requires deep knowledge of hotel operations, revenue management, and technology, with a track record of managing cross-functional teams, optimizing processes, and delivering value to hotel owners and operators.

Qualifications

• 5+ years of hospitality experience with a focus on sales and operations.
• Experience leading sales and client-facing teams in a hotel or hospitality tech setting.
• Strong written and spoken English for client communication.
• Knowledge of hotel revenue management concepts and distribution channels.
• Experience using CRM systems and data tools to drive performance.

Responsibilities

• Lead and coach the Sales Team to achieve outreach, meetings, demos, conversions, revenue targets, and maintain pipeline discipline.
• Oversee client operations from onboarding through delivery, renewals, and expansion, ensuring service quality and timely resolution.
• Own client escalations and strategic relationships, including recovery conversations, reviews with hotel owners/GMs, renewals, and upsells.
• Protect profitability by monitoring delivery costs, margins, workload, scope creep, and team capacity.
• Build scalable processes through SOPs, dashboards, automation, training, and workflow improvements.
• Support commercial strategy through input on pricing, packages, staffing, sales processes, and growth opportunities.
• Track performance and business health across sales, operations, client accounts, margins, and renewals, using data to drive decisions.

Skills

Leadership

English Proficiency

Client-facing

CRM literacy

Sales coordination

Tools

CRM systems

Google Sheets/Excel

Video conferencing

Email tools

Job description

Sales & Operations Manager - Hospitality

Department: Rank Me Now

Employment Type: Full-time

Location: Vadodara, Gujarat (Onsite)

Shift: US Nights (5PM to 3AM) Mon-Fri

About the Role

Rank Me Now is looking for an experienced Sales & Operations Manager with a strong hospitality background to lead our Sales Team and oversee client operations.

This is a manager-level leadership role responsible for revenue growth, team performance, client delivery, profitability, process improvement, and strategic client relationships.

The ideal candidate will have experience in hotel operations, sales, revenue management, or hospitality technology, with a strong understanding of hotel commercial performance and client management.

Key Responsibilities

• Lead and coach the Sales Team to achieve outreach, meetings, demos, conversions, revenue targets, and maintain pipeline discipline.
• Oversee client operations from onboarding through delivery, renewals, and expansion, ensuring service quality and timely resolution.
• Own client escalations and strategic relationships, including recovery conversations, reviews with hotel owners/GMs, renewals, and upsells.
• Protect profitability by monitoring delivery costs, margins, workload, scope creep, and team capacity.
• Build scalable processes through SOPs, dashboards, automation, training, and workflow improvements.
• Support commercial strategy through input on pricing, packages, staffing, sales processes, and growth opportunities.
• Track performance and business health across sales, operations, client accounts, margins, and renewals, using data to drive decisions.

Requirements

Required Qualifications

• 5+ years of relevant hospitality experience, including 2+ years in a management role.
• Experience as a Hotel Operations Manager, General Manager, AGM, Cluster Operations Manager, Revenue & Operations Manager, Hotel Sales Manager/Director, or Hospitality Technology/Customer Success Manager.
• Working knowledge of hotel revenue management, including occupancy, ADR, RevPAR, demand patterns, and rate strategy.
• Understanding of OTA visibility, rate parity, distribution channels, and competitor-rate positioning.
• Knowledge of online reputation management, review scores, review responses, and guest complaint handling.
• Experience managing or supervising sales, operations, or client-facing teams.
• Strong understanding of P&L, service margins, cost-to-serve, and capacity planning.
• Excellent written and spoken English with strong client-facing communication.
• Comfortable with CRM systems, Google Sheets/Excel, email, and video-conferencing tools.
• Ability to work independently in a fast-paced remote/startup environment.

Preferred Qualifications

• Experience with PMS, RMS, channel managers, CRS, OTA extranets, or reputation-management platforms.
• Experience with independent, economy, limited-service, select-service, or midscale hotels.
• Experience selling or managing delivery of SaaS, hotel technology, or professional services to hotel owners.
• Familiarity with the U.S. hotel market.
• Experience building SOPs, dashboards, trackers, or reporting systems.