Hotel Manager

OYO; Nashik District, Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

OYO Nashik is looking for a hotel operations lead to supervise daily front office and guest services, ensuring a seamless stay and adherence to SOPs. You will coordinate with teams to resolve issues and drive revenue through occupancy optimization.

The role emphasizes staff training, rostering, audits, and day-to-day revenue management to maximize sellable inventory and guest satisfaction at a busy property.

Qualifications

• 1–3 years of experience in hotel operations or front office management.
• Education & experience in hotel management, preferably front office management.

Responsibilities

• Lead entire hotel team to ensure smooth functioning of hotel operations and a seamless check-in & stay experience for guests.
• Identify gaps and conduct necessary staff training regularly.
• Manage shifts/staff rostering/team stand-up.
• Ensure adherence to Company SOPs & compliance policies, as applicable.
• Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions.
• Drive guest experience, and handle escalations through stakeholder management.
• Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary.
• Ensure Daybook adoption for operations management.

Skills

Guest relations

Staff management

Shift scheduling

Quality & Compliance

Education

Hotel management education

Tools

PMS (Property Management System)

Job description

Role & responsibilities

• Lead entire hotel team to ensure smooth functioning of hotel operations and a seamless check-in & stay experience for guests
• Identify gaps and conduct necessary staff training regularly
• Manage shifts/staff rostering/team stand-up
• Ensure adherence to Company SOPs & compliance policies, as applicable
• Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
• Drive guest experience, and handle escalations through stakeholder management
• Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
• Ensure Daybook adoption for operations management

Preferred candidate profile

• 1-3 years of experience
• Education & experience in hotel management, preferably front office management