Hotel Manager

OYO; Tirupati, Igatpuri, Lonavala; On-site; INR 600,000 - 900,000; Full time

Job summary

OYO in Tirupati, India seeks a hotel operations professional to ensure smooth hotel functioning, guest check-in and stay experiences, and adherence to SOPs. The role focuses on training staff, driving occupancy through bookings, and managing escalations with stakeholders.

You will conduct regular audits for quality and revenue assurance and promote Daybook adoption for efficient operations. The ideal candidate will have strong communication, English and regional language skills, and proficiency

Qualifications

• Excellent communication & interpersonal skills.
• Strong command of English and regional language.
• Proficiency in using industry relevant software and computer applications.
• In-depth knowledge of industry best practices, standards & safety regulation.

Responsibilities

• Ensure smooth functioning of hotel operations and a seamless check-in & stay experience for guests
• Identify gaps and conduct necessary staff training regularly
• Ensure adherence to Company SOPs & compliance policies, as applicable
• Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
• Drive guest experience, and handle escalations through stakeholder management
• Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
• Ensure Daybook adoption for operations management

Skills

Communication skills

Interpersonal skills

English proficiency

Regional language proficiency

Software proficiency

Industry standards & safety

Job description

Role & responsibilities

• Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
• Identify gaps and conduct necessary staff training regularly
• Ensure adherence to Company SOPs & compliance policies, as applicable
• Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
• Drive guest experience, and handle escalations through stakeholder management
• Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
• Ensure Daybook adoption for operations management

Preferred candidate profile

• Excellent communication & interpersonal skills
• Strong command over English and resp. regional language
• Proficiency in using industry relevantsoftware and computer applications
• In-depth knowledge of industry best practices, standards & safety regulation