Hotel Operations Manager

OYO; NTR, Visakhapatnam; On-site; INR 800,000 - 1,100,000; Full time

Job summary

OYO in India is seeking a proactive partner success & operations professional to manage a portfolio of property owners. You will prevent churn by addressing partner issues promptly and drive revenue by ensuring room availability and boosting occupancy through bookings conversions.

You will monitor cluster performance on customer and guest experience metrics, focusing on underperforming properties, collect outstanding amounts, resolve conflicts among owners, customers and internal teams, and

Responsibilities

• Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively
• Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions
• Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster
• Ensure collection of accounts receivable/outstanding amount from portfolio clients
• Resolve issues arising between property owners, customers & internal stakeholders
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business

Job description

Role & responsibilities

• Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively
• Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions
• Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster
• Ensure collection of accounts receivable/outstanding amount from portfolio clients
• Resolve issues arising between property owners, customers & internal stakeholders
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business