Hotel Operations Manager

OYO; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

OYO Chennai is seeking an experienced Owner Relationship & Portfolio Manager to oversee partner relationships, optimize revenue and occupancy, and maintain high service levels across the hub.

You will proactively address owner concerns, prevent churn, monitor guest experience, and coordinate with internal teams to resolve operational issues while driving room-night production and revenue growth.

Responsibilities

• Manage relationships with property owners across the assigned hub.
• Address owner concerns proactively and maintain strong partner relationships.
• Prevent owner churn by ensuring timely resolution of issues and maintaining partner satisfaction.
• Drive revenue and occupancy across the assigned property portfolio.
• Ensure availability of sellable rooms across properties.
• Improve booking conversions to maximise room-night production and revenue.
• Monitor customer and guest experience metrics across the assigned cluster.
• Identify underperforming properties and take corrective actions to improve guest satisfaction.
• Ensure consistent service quality and experience across the portfolio.
• Ensure timely collection of outstanding payments from property owners and portfolio clients.
• Follow up on pending accounts receivable and resolve payment-related issues.
• Resolve issues involving property owners, customers and internal stakeholders.
• Coordinate with relevant teams to ensure timely resolution of operational and business concerns.
• Share regular updates on local market conditions, pricing trends and competitor activity.
• Identify market opportunities and challenges that may impact property performance.
• Provide on-ground business insights to support better decision-making.

Job description

Role & Responsibilities

1. Owner Relationship & Portfolio Management

• Manage relationships with property owners across the assigned hub.


• Address owner concerns proactively and maintain strong partner relationships.


• Prevent owner churn by ensuring timely resolution of issues and maintaining partner satisfaction.

2. Revenue & Occupancy Management

• Drive revenue and occupancy across the assigned property portfolio.


• Ensure availability of sellable rooms across properties.


• Improve booking conversions to maximise room-night production and revenue.

3. Customer & Guest Experience

• Monitor customer and guest experience metrics across the assigned cluster.


• Identify underperforming properties and take corrective actions to improve guest satisfaction.


• Ensure consistent service quality and experience across the portfolio.

4. Accounts Receivable & Collections

• Ensure timely collection of outstanding payments from property owners and portfolio clients.


• Follow up on pending accounts receivable and resolve payment-related issues.

5. Stakeholder & Issue Management

• Resolve issues involving property owners, customers and internal stakeholders.


• Coordinate with relevant teams to ensure timely resolution of operational and business concerns.

6. Market Insights & Business Updates

• Share regular updates on local market conditions, pricing trends and competitor activity.


• Identify market opportunities and challenges that may impact property performance.


• Provide on-ground business insights to support better decision-making.