Relationship Manager

Realty World Infratech; Dadri; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Realty World Infratech in Uttar Pradesh is expanding its sales team to connect buyers with residential and commercial properties. The role focuses on building relationships, understanding client requirements, and guiding customers through site visits and bookings.

You will coordinate with CRM and accounts teams, manage multiple clients under targets, and ensure timely payments and project updates. Strong communication, negotiation, and problem‑solving skills are essential to deliver excellent

Qualifications

• Bachelor's degree in any discipline; MBA/Marketing preferred.
• 15 years of experience in real estate sales, CRM, or client servicing.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Knowledge of real estate projects, documentation, and payment processes.
• Proficiency in MS Office, Excel, and CRM software.
• Ability to manage multiple clients, follow up consistently, and work under targets.
• Professional attitude, positive approach, and strong relationship-building skills.

Responsabilités

• Build and maintain relationships with customers.
• Understand customer requirements and recommend properties.
• Handle inquiries via calls, email, WhatsApp, and meetings.
• Follow up with leads and convert prospects into bookings.
• Coordinate site visits and project presentations.
• Explain project details, pricing, payment plans, and inventory.
• Coordinate with sales, CRM, accounts, and documentation teams for smooth transactions.
• Maintain regular communication on booking status and payments.
• Address queries and complaints professionally.
• Maintain accurate customer records and sales reports in CRM.
• Achieve sales targets and customer relationship objectives.
• Encourage referrals and repeat business.

Connaissances

Communication

Negotiation

Interpersonal skills

Relationship-building

Problem-solving

Target-driven

Formation

Bachelor's degree in any discipline

MBA or Marketing degree preferred

Outils

MS Office

Excel

CRM software

Description du poste

Role & responsibilities

• Build and maintain strong relationships with prospective and existing customers.
• Understand customer requirements and recommend suitable residential or commercial properties.
• Handle customer inquiries through calls, emails, WhatsApp, and face-to-face meetings.
• Follow up with potential clients, nurture leads, and convert prospects into bookings.
• Coordinate and arrange property site visits and project presentations.
• Explain project details, pricing, payment plans, amenities, and available inventory to customers.
• Coordinate with the sales, CRM, accounts, and documentation teams to ensure smooth transactions.
• Maintain regular communication with customers regarding booking status, payment schedules, and project updates.
• Address customer queries, concerns, and complaints professionally and promptly.
• Maintain accurate customer records, follow-up details, and sales reports in the CRM system.
• Achieve assigned sales targets and customer relationship objectives.
• Ensure a high level of customer satisfaction and encourage referrals and repeat business.

Skills & Qualifications

• Graduate in any discipline; a degree in Business Administration or Marketing is preferred.
• 15 years of experience in real estate sales, customer relationship management, or client servicing.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of real estate projects, property documentation, and payment processes.
• Proficiency in MS Office, Excel, and CRM software.
• Ability to manage multiple clients, follow up consistently, and work under targets.
• Professional attitude, positive approach, and strong relationship-building skills.

Key Performance Indicators (KPIs)

• Lead follow-up and conversion rate.
• Number of site visits scheduled and completed.
• Sales bookings and revenue generated.
• Customer satisfaction and retention.
• Timely resolution of customer queries.
• Achievement of monthly and quarterly targets.