Processing Officer - NCO

Keka Inc.; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Keka Inc. is seeking a Processing Officer to manage client applications end-to-end from Hyderabad. You will balance client-facing calls with backend processing, ensuring accurate documentation and timely evaluations while maintaining quality standards.

You will connect with 20–25 clients daily, provide process overviews, and coordinate with the submission team to verify information. Strong communication and organizational skills are essential.

Qualifications

• Strong communication, organisational skills, and attention to detail.
• 1-> brief description of daily responsibilities requiring accuracy.
• 2-> experience with CRM and documentation is advantageous.
• 3-> familiarity with international immigration/work visa processes.

Responsibilities

• Manage client applications end-to-end with accurate documentation and timely evaluations.

Skills

Client communication

Organization & time management

Attention to detail

CRM usage

Documentation accuracy

Multitasking

Problem-solving

High call-volume handling

Compliance knowledge

Work visa processes knowledge

Tools

CRM systems

Job description

NATIONAL CORPORATE OFFICE (NCO), HYDERABAD

Full-Time

Job Objective

The Processing Officer is responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen immigration or career pathway. This role involves a balance of client-facing communication and backend processing, requiring strong organizational skills, attention to detail, and the ability to handle high call volumes while maintaining quality standards.

Specific responsibilities:

• Responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen pathway.
• Initiate introductory calls with newly assigned clients within 24 hours.
• Provide an overview of the process and set clear expectations.
• Send a welcome email with call summary and document checklist.
• Connect with 20–25 clients daily via calls to provide updates and maintain engagement.
• Maintain high call quality standards, ensuring professionalism, clarity, and empathy.
• Record call notes and update CRM/processing systems promptly.
• Receive, review, and verify client documents for completeness and accuracy.
• Conduct pre-screening calls to validate client details and pathway alignment.
• Flag discrepancies or missing information and coordinate with the submission team for occupation demand verification.
• Prepare detailed evaluation summaries of client eligibility, qualifications, and occupational fit.
• Recommend suitable occupations/countries based on opportunities.
• Finalize evaluations within one week of client sign-up.
• Share validated profiles with Resume Marketing team for CV preparation.
• Conduct mock interviews to prepare clients for employer interactions.
• Track resume marketing activities including submissions, follow-ups, and employer responses.
• Provide clients with updates every 10 days on progress, responses, and feedback.
• Maintain accurate records of client interactions, evaluations, and submissions.
• Escalate delays, risks, or process gaps to management promptly.
• Prepare Strategy Reports (post-service validity) with insights, challenges, and recommendations.
• Prepare Final Reports (end of service validity) summarizing the complete client journey and outcomes.
• Strong communication skills with ability to handle high call volumes.
• Proven ability to maintain professional call quality (tone, clarity, empathy).
• Attention to detail and accuracy in documentation.
• Ability to manage 20–25 client calls daily alongside backend processing tasks.
• Strong time management and multitasking ability.
• Knowledge of compliance standards, documentation processes, and data protection policies.
• Understanding of work visa processes for Ireland, USA, Spain, Luxembourg, Turkey, and UAE.
• Problem-solving, escalation handling, and reporting skills.
• Familiarity with international recruitment or immigration processes is an advantage.