Senior Immigration Processing Officer

Xiphias Immigration; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Xiphias Immigration in Bengaluru is seeking an immigration counselor to assist clients with counseling, case filing, documentation, and follow-ups. You will handle inquiries via phone, email, and meetings, ensuring smooth processing for individuals relocating internationally.

Strong English communication, problem-solving, and customer service are essential. The role requires computer literacy, a proactive attitude, and a team-oriented approach in a fast-growing firm.

Qualifications

• Excellent communication skills and command of English (Mandatory).
• Strong problem-solving and customer service ability.
• Familiarity with computers and internet is essential.
• Willingness to learn and grow in a dynamic environment.

Responsibilities

• Provide immigration counseling and processing support.
• File cases, follow up documents, and resolve client queries.
• Assist individuals relocating internationally and maintain client relationships.
• Handle visa documentation for multiple countries and provide guidance.

Skills

Communication skills

English fluency

Problem solving

Customer service

Computer literacy

Willingness to learn

Teamwork

Result oriented

Job description

Roles & Responsibilities:

• Prior knowledge in Immigration Counseling and Processing.
• Filing the cases, Taking follow ups for the documents, solving client queries
• Helping Individuals who wanted to relocate internationally
• Maintain strong working client relationships.
• Very good at assisting immigrants with filing paperwork and legal representation in order to obtain work authorization.
• Documentation for visa for US, Australia, Hong Kong, UK, Canada, New Zealand, Europe requirements.
• Handling client queries over the phone and in meetings & emails.
• Daily follow up with the clients and help in filling the forms.
• Immigration filings & process.

Requirements:

• Excellent communication skills & command of English (Mandatory).
• Excellent problem-solving and customer service skills.
• Familiarity with computers and the Internet is a must.
• Passion to learn and grow.
• Responsible and motivated to give your best.
• Team skills and strong relationship building skills.
• Ability to accomplish results.