Front Office Executive

Crew Kraftorz LLP; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Crew Kraftorz LLP in Hyderabad is seeking a proactive Front Office Executive to manage client communications and lead generation for immigration services. You will handle inbound and outbound calls, provide accurate information about visa processes, and maintain client engagement through systematic follow-ups in a welcoming front office.

Location: Hyderabad (Kompally). Graduation any field with strong communication is welcome; 6 months to 2 years experience preferred.

Qualifications

• Education: any graduate with good communication skills.
• Experience: 6 months to 2 years in front office or telecalling.
• Excellent verbal communication in multiple languages preferred.
• Ability to manage leads, follow-ups, and CRM entries.
• Clear explanation of visa options and processes.

Responsibilities

• Make outbound calls to generate leads for immigration services.
• Handle inbound inquiries about visa options and programs.
• Provide accurate information on applications and required documents.
• Maintain and update lead databases with client details.
• Follow up regularly to nurture and convert potential clients.

Skills

Verbal communication

Phone handling

Lead generation

CRM knowledge

Process explanation

Time management

Education

Any graduate

Tools

CRM systems

Job description

Client Relations & Front Office Operations

Location

Job Type

Full Time, Work From Office

About the Role

We are looking for a proactive Front Office Executive to manage client communications and lead generation for immigration services. You will handle inbound and outbound calls, provide accurate information about visa and immigration processes, and maintain client engagement through systematic follow-ups. This is a people-facing role that requires excellent communication, client handling, and multitasking skills while ensuring a welcoming and organized front office environment.

Requirements

• Location: Hyderabad (Kompally)
• Experience: 6 months to 2 years
• Notice Period: Immediate to 30 days
• Department: Client Relations & Front Office Operations
• Qualification: Any graduate with good communication skills

Must-Have Skills

• Excellent verbal communication in English, Hindi, and Telugu (preferred)
• Confident phone handling and client conversation skills
• Ability to manage cold calling, lead generation, and follow-ups
• Basic knowledge of CRM systems for lead tracking
• Ability to explain processes clearly and answer client queries patiently
• Strong organization and time management skills

Key Responsibilities

• Make outbound calls to potential clients seeking immigration assistance
• Handle inbound inquiries related to visa options and immigration programs
• Provide clear, accurate information on application processes, eligibility, and documentation
• Generate leads through calls, referrals, and systematic follow-ups
• Maintain and update lead databases with accurate client details
• Nurture potential clients through regular follow-ups until conversion
• Clarify client doubts and guide them effectively through initial stages

Good to Have

• Prior experience in immigration consulting or telecalling for services
• Knowledge of Canada PR, Australia PR, student visas, work permits
• Ability to handle high call volumes while maintaining quality conversations
• Friendly, professional demeanor and customer-first mindset

About the Company

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