Immigration Advisor - Hyderabad

ESP Engineered; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

ESP Engineered is seeking an Immigration Consultant in Hyderabad to advise clients on visa options and guide them through immigration processes. You will interact with clients over the phone, email and in person, ensuring accurate document collection and compliance with regulations.

Stay updated on laws and provide ongoing updates throughout cases. The role requires strong communication skills in English and a regional language, with at least 2 years in a related area and familiarity with CRM

Qualifications

• Bachelor’s degree in any stream.
• Minimum of 2 years in the relevant area.
• Excellent written and oral communication in English and regional language.
• Hindi would be an added advantage.
• Strong attention to detail.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.

Responsibilities

• Counselling clients and their enquiries, selling immigration products & services over phone, email and in person.
• Provide expert advice on visa options, eligibility criteria and challenges.
• Collect basic documents from clients and ensure accuracy and completeness.
• Follow up with clients on payments and updates through the immigration process.
• Stay informed about changes in immigration laws, policies and procedures.
• Maintain records/trackers of client interactions, immigration process and outcomes.
• Generate reports on case status and compliance metrics.
• Educate clients on immigration policies and potential changes.
• Handle additional responsibilities as required.

Skills

Communication

Interpersonal skills

Analytical thinking

Attention to detail

CRM proficiency

Education

Bachelor’s degree in any stream

Tools

CRM software

Job description

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific responsibilities:

§Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.

§Provide expert advice on available visa options, eligibility criteria, and potential challenges.

§Collect basic documents from clients and ensure accuracy and completeness of the same.

§Follow up on clients on payments.

§Stay informed about changes in immigration laws, policies, and procedures.

§Address client inquiries, and concerns, and provide updates throughout the immigration process.

§Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.

§Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.

§Generate reports on the status of immigration cases and compliance metrics.

§Educate clients on immigration policies, procedures, and potential changes affecting their applications.

§Any other additional responsibilities as and when required.

KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES

Processing Team

L&D Team

HR Team

KEY SELECTION CRITERIA

Qualification

§ Bachelor’s degree in any stream

Experience

Minimum of 2 years in the relevant area

Strong attention to detail.

Excellent communication and interpersonal skills.

Analytical and critical thinking abilities.

Proficiency with CRM systems and other relevant software.

Excellent written and oral communication skills in English and Regional language.

Hindi would be an added advantage

Functional skills

Immigration laws and other countries, policies, and procedures of various countries

Familiarity with job market trends and employer expectations in countries under portfolio.