Immigration Advisor - Coimbatore

ESP Engineered; Coimbatore; On-site; INR 300,000 - 600,000; Full time

Job summary

ESP Engineered in Coimbatore, Tamil Nadu, seeks a skilled immigration consultant responsible for advising clients on immigration processes, ensuring compliance with laws, and guiding them through the visa application process. The ideal candidate will have at least 2 years of relevant experience, a Bachelor's degree, and strong communication skills in English and a regional language. Familiarity with CRM systems and immigration laws is essential. This role offers a dynamic work environment and the opportunity to impact clients' lives positively.

Qualifications

• Bachelor's degree in any stream is mandatory.
• Minimum of 2 years experience in immigration or related fields is required.
• Excellent written and verbal communication skills in English and a regional language.

Responsibilities

• Counsel clients on immigration products and services.
• Provide expert advice on visa options and eligibility criteria.
• Maintain accurate records of client interactions and processes.
• Stay informed of changes in immigration laws and policies.

Skills

Attention to detail

Communication skills

Interpersonal skills

Analytical thinking

CRM proficiency

English communication

Regional language proficiency

Knowledge of immigration laws

Understanding of job market trends

Education

Bachelor’s degree in any stream

Tools

CRM systems

Job description

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific Responsibilities

• Counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness of the same.
• Follow up on clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, and concerns, and provide updates throughout the immigration process.
• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on the status of immigration cases and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• Any other additional responsibilities as and when required.

Key Interfaces

• Processing Team
• L&D Team
• HR Team

Selection Criteria

Qualification

• Bachelor’s degree in any stream

Experience

• Minimum of 2 years in the relevant area

Functional Skills

• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication skills in English and Regional language.
• Hindi would be an added advantage.
• Immigration laws and other countries, policies, and procedures of various countries
• Familiarity with job market trends and employer expectations in countries under portfolio.