Senior Processing Officer

Xiphias Immigration; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Xiphias Immigration in Bengaluru is seeking an Immigration Counselor to assist clients with visa filings, document preparation, and handling queries. You will support individuals relocating internationally, build lasting client relationships, and help them navigate multi-country immigration requirements.

The role demands excellent English, strong communication, and customer service skills, with a collaborative approach to ensure accurate filings and positive client experiences.

Qualifications

• Excellent communication and command of English are mandatory.
• Strong customer service and problem-solving abilities.
• Proficient with computers and internet usage.
• Growth mindset with willingness to learn and grow.
• Responsible, motivated and able to deliver results.
• Team-oriented with relationship-building skills.
• Ability to accomplish tasks efficiently.

Responsibilities

• Prior knowledge in Immigration Counseling and Processing.
• Filing the cases, taking follow ups for the documents, solving client queries.
• Helping individuals who want to relocate internationally.
• Maintaining strong working client relationships.
• Assisting immigrants with filing paperwork and legal representation for work authorization.
• Documentation for visa for US, Australia, Hong Kong, UK, Canada, New Zealand, Europe requirements.
• Handling client queries by phone, meetings and emails.
• Daily follow up with clients and help in filling forms.
• Immigration filings and processes.

Skills

Communication skills

English proficiency

Customer service

Problem solving

Computer literacy

Teamwork

Result-oriented

Growth mindset

Job description

Roles & Responsibilities:

• Prior knowledge in Immigration Counseling and Processing.
• Filing the cases, Taking follow ups for the documents, solving client queries
• Helping Individuals who wanted to relocate internationally
• Maintain strong working client relationships.
• Very good at assisting immigrants with filing paperwork and legal representation in order to obtain work authorization.
• Documentation for visa for US, Australia, Hong Kong, UK, Canada, New Zealand, Europe requirements.
• Handling client queries over the phone and in meetings & emails.
• Daily follow up with the clients and help in filling the forms.
• Immigration filings & process.

Requirements:

• Excellent communication skills & command of English (Mandatory).
• Excellent problem-solving and customer service skills.
• Familiarity with computers and the Internet is a must.
• Passion to learn and grow.
• Responsible and motivated to give your best.
• Team skills and strong relationship building skills.
• Ability to accomplish results.