Immigration Advisor - Salem

Keka Inc.; Salem; On-site; INR 300,000 - 600,000; Full time

Job summary

Keka Inc. in Salem, Tamil Nadu, is seeking an immigration advisor to provide expert guidance and processing support to clients. The role includes counselling clients, advising on visa options, collecting documents, and ensuring compliant case handling across communications and records.

The candidate should have at least 2 years in immigration or a related area, strong English and regional language skills, and CRM proficiency to manage client interactions and reporting. Hindi knowledge is a plus.

Qualifications

• Bachelor’s degree in any field.
• Minimum of 2 years in immigration or relevant area.
• Proficiency with CRM systems and other software.
• Excellent written and oral communication in English and regional language.
• Hindi would be an added advantage.

Responsibilities

• Counsel clients and their enquiries, selling immigration products and services, over the phone, email, and in person.
• Provide expert advice on visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness.
• Follow up with clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries and provide updates throughout the immigration process.
• Identify and address challenges, working with clients to develop solutions.
• Maintain accurate records and trackers of client interactions and outcomes.
• Generate reports on immigration case status and compliance metrics.
• Educate clients on policies, procedures, and potential changes affecting applications.
• Perform other duties as required.

Skills

Communication skills

Attention to detail

Interpersonal skills

CRM proficiency

Analytical thinking

Education

Bachelor's degree

Tools

CRM software

Job description

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific responsibilities:

• Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness of the same.
• Follow up on clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, and concerns, and provide updates throughout the immigration process.
• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on the status of immigration cases and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• Any other additional responsibilities as and when required.

KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES

• Processing Team
• L&D Team
• HR Team

KEY SELECTION CRITERIA

Qualification

• Bachelor’s degree in any stream

Experience

• Minimum of 2 years in the relevant area
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication skills in English and Regional language.
• Hindi would be an added advantage

Functional skills

• Immigration laws and other countries, policies, and procedures of various countries
• Familiarity with job market trends and employer expectations in countries under portfolio.