Process Trainer,WFH

TRANSFORMPLUS; Navi Mumbai; Hybrid; INR 600,000 - 700,000; Full time

Job summary

TRANSFORMPLUS in India is seeking a Process Trainer to design and deliver training programs for BPO/domestic and international clients. The role supports ongoing skill development and measures training impact. This position offers a mix of office and remote work, 5 days a week, with a salary of 6-7 LPA and a 15-30 day notice period.

Strong communication and client handling skills are essential. Candidates with a graduate degree and 2 years of training experience who can work in 24x7 rotational

Qualifications

• Minimum graduate (any)
• 2 years of experience with excellent communication skills set to match with Versant 6
• Strong understanding of and experience in product training in domestic / International BPO domain
• On paper should be Process Trainer

Responsibilities

• Ensure successful execution of training needs
• Measure program training effectiveness
• Provide guidance, mentoring and support for performance improvement of candidates
• Send reports/MIS to Operations team on progress/pending status
• Review content periodically to ensure updates
• Participate in internal/external calibrations
• Manage knowledge checks for new hires production staff
• Be aware of terms like TNI, TNA, BQM, Throughput

Skills

Written and verbal communication

Customer handling

Training experience

24x7 rotational shifts

Education

Graduate

Job description

Hi

We are looking for Process Trainer (Work From Home)

Job Title: Process Trainer

Job Location: Gurgaon, Hyderabad, Mumbai.

Salary: 6-7 LPA

Mode of Work: Work From Office/Work From Home

Notice Period: 15-30 Days

Job Responsibilities

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal External Calibrations
• Manage Knowledge Check for New Hires Production Staff
• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills And Abilities

• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Experience in any product/process/soft skill/up-skilling training
• Open to Work in 24X7, 5 days working Rotational

Desired Candidate Profile

• Min Graduate (Any)
• Min 2 years of experience with Excellent Communication skills set to match with Versant 6.
• Strong understanding of and experience in product training in domestic /International BPO domain
• On Paper should be Process Trainer.
• HR Round. Voice Accent round Operation Round-Client Round
• Days of Work 5 days a week