Process Trainer//Voice Process

International BPO; Gurugram District; On-site; INR 810,000 - 990,000; Full time

Job summary

A respected BPO company in Gurugram is seeking an experienced Process Trainer to develop training programs and manage training performance. This role requires a minimum of 2 years of experience in the International Voice Process, along with strong knowledge of training methodologies. The selected candidate will be responsible for designing training content, conducting assessments, and ensuring accountability for initial batch performance. This is an excellent opportunity for someone passionate about training and development.

Qualifications

• Minimum 2+ years experience as a Process Trainer in International BPO.
• Strong knowledge of training methodologies and quality frameworks.

Responsibilities

• Design training curriculum using inputs from Operations & Quality teams.
• Manage process knowledge and maintain MIS for all training batches.
• Stay updated with product/process knowledge.
• Ensure accountability for 0–30 days batch performance.
• Attend client-conducted TTT (Train the Trainer) sessions.
• Conduct PKT (Process Knowledge Tests) and refresher trainings on the floor.
• Design & develop training content tailored to business needs.
• Perform monthly Training Need Analysis to identify knowledge gaps and implement refresher plans.
• Participate in calibration sessions with Trainers, QAs, and Voice Coaches.

Skills

Experience in International Voice Process

Strong knowledge of training methodologies

Proven experience in training new hires

Job description

Location: Gurgaon Industry: International BPO – Voice Process

CTC UPTO 9LPA

• Mandatory: Experience in International Voice Process
• Strong knowledge of training methodologies and quality frameworks

📋 Role: Process Trainer

• Minimum 2+ years experience as a Process Trainer in International BPO
• Proven experience in training new hires

Responsibilities

• Design training curriculum using inputs from Operations & Quality teams
• Manage process knowledge and maintain MIS for all training batches
• Stay updated with product/process knowledge
• Ensure accountability for 0–30 days batch performance
• Attend client-conducted TTT (Train the Trainer) sessions
• Conduct PKT (Process Knowledge Tests) and refresher trainings on the floor
• Design & develop training content tailored to business needs
• Perform monthly Training Need Analysis to identify knowledge gaps and implement refresher plans
• Participate in calibration sessions with Trainers, QAs, and Voice Coaches