Process Trainer

Niftel Communications; Gurugram District; On-site; INR 214,000 - 357,000; Full time

Job summary

Niftel Communications in Gurgaon is seeking a Process Trainer with at least 1 year of BPO training experience to join our office-based team. You will design and deliver training programs, monitor outcomes, and support agents to improve performance.

Relocation to Gurgaon is welcome; strong communication skills and knowledge of training KPIs/KRAs are essential. Immediate joining options available for eligible candidates.

Qualifications

• Minimum 1 year of experience as a Process Trainer in the BPO industry.
• Excellent verbal and written communication skills.
• Strong knowledge of BPO training methodologies and processes.
• Ability to conduct NHT, OJT, Refresher Training, TNI/TNA, coaching and performance improvement sessions.
• Strong understanding of Training KPIs & KRAs.

Responsibilities

• Conduct NHT, OJT, Refresher Training, TNI/TNA, coaching and performance improvement sessions.
• Monitor and assess training effectiveness and drive improvements.

Skills

BPO Training

Communication skills

Training KPIs

NHT OJT

Job description

Hello Job seekers,

Greetings of the day !!

WERE HIRING | PROCESS TRAINER | GURGAON

Looking for an opportunity to grow your career in BPO Training? Were hiring an experienced Process Trainer for our Gurgaon location!

Location: Gurgaon Work From Office

Salary: Up to 32,000 In-Hand

Joining: Early Joiners Preferred

What Were Looking For:

• Minimum 1 year of experience as a Process Trainer in the BPO industry – Mandatory
• Candidates willing to relocate to Gurgaon are welcome to apply
• Excellent verbal and written communication skills
• Strong knowledge of BPO training methodologies and processes
• Ability to conduct NHT, OJT, Refresher Training, TNI/TNA, coaching and performance improvement sessions
• Strong understanding of Training KPIs & KRAs

Who Should Apply?

If you are already working as a Process Trainer in any BPO and are looking for a better opportunity in Gurgaon, we would love to connect with you!

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