Patient Coordinator

Indira Ivf Hospital; Bengaluru; On-site; INR 246,000 - 424,000; Full time

Job summary

Indira IVF Hospital in Bengaluru is seeking a proactive front desk executive to warmly welcome patients and visitors, manage appointments, and coordinate with clinical teams to ensure seamless patient care.

You will explain treatment processes, collect required documents, maintain records, and handle queries with professionalism, while supporting admissions, discharges, and follow-up communications to enhance patient satisfaction.

Qualifications

• Graduate degree or higher.
• Proven strong communication and interpersonal skills.
• Good coordination and follow-up abilities.

Responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Skills

Communication

Interpersonal skills

Follow-up

Coordination

Education

Any Graduate

Job description

Role & responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Preferred candidate profile

• Any Graduate
• Strong communication skills
• Good interpersonal skills
• Good coordination and follow up skills