Walk-in | Front Office Executive cum Patient Coordinator

Boston Diabetes; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Boston Diabetes in Hyderabad, India, is seeking a front office professional to manage reception, scheduling, and communications with patients. The role ensures smooth front office workflow and accurate record-keeping while supporting billing and correspondence tasks.

The successful candidate will deliver excellent patient service, integrate with hospital protocols, and collaborate with other departments to maintain high standards of service.

Qualifications

• 1-5 years of front office experience in a healthcare setting or equivalent.
• Strong organizational and multitasking skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Knowledge of hospital administrative procedures and patient coordination systems.
• Proficient in using office software and digital tools for efficient task management.
• Excellent patient convincing skills.

Responsibilities

• Manage front office operations including reception, scheduling, and communication with patients.
• Coordinate patient appointments and ensure smooth workflow in the front office area.
• Handle administrative tasks such as record-keeping, billing, and correspondence.
• Maintain accurate patient records and ensure compliance with hospital protocols.
• Provide excellent customer service to patients and staff in a professional manner.
• Collaborate with other departments to ensure seamless patient care and operational efficiency.
• Conduct regular check-ins with patients to ensure their needs are met and concerns are addressed.
• Support the front office team in achieving departmental goals and maintaining high standards of service.

Skills

Front office operations

Communication

Multitasking

Patient interaction

Tools

Office software

Job description

Roles and Responsibilities :

• Manage front office operations including reception, scheduling, and communication with patients.
• Coordinate patient appointments and ensure smooth workflow in the front office area.
• Handle administrative tasks such as record-keeping, billing, and correspondence.
• Maintain accurate patient records and ensure compliance with hospital protocols.
• Provide excellent customer service to patients and staff in a professional manner.
• Collaborate with other departments to ensure seamless patient care and operational efficiency.
• Conduct regular check-ins with patients to ensure their needs are met and concerns are addressed.
• Support the front office team in achieving departmental goals and maintaining high standards of service.

Job Requirements :

• Proven experience in front office operations with 1-5 years of relevant work experience.
• Strong organizational and multitasking skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Knowledge of hospital administrative procedures and patient coordination systems.
• Proficient in using office software and digital tools for efficient task management.
• Excellent patient convincing skills