Patient Care Coordinator

Ircc Hospital; Panchkula; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Day shift

Growth opportunities

Job summary

Ircc Hospital in Panchkula, Haryana, India is seeking a trained Nursing Officer to be the face and first point of contact for patients. You will work directly with the doctor and manage the patient experience from the first call to the final follow-up.

You will greet patients warmly, handle appointments, explain procedures, and coordinate with labs, pharmacies and other departments. A GN M or BSc Nursing and registration are required; 1–3 years of clinical experience is preferred.

Qualifications

• You need a GNM or BSc Nursing qualification with a valid nursing council registration.
• One to three years of clinical experience is preferred.
• Excellent communication skills in Hindi, English and Punjabi are an advantage.
• You should be comfortable with computers, scheduling software and basic billing.
• A professional appearance, patience, and strong confidentiality are essential.

Responsibilities

• Coordinate patient care from admission to discharge.
• Greet patients and attendants; handle appointment bookings and reminders.
• Explain procedures and costs; assist with billing queries.
• Maintain patient records and follow-up schedules; coordinate with labs, pharmacies and other departments.
• Handle calls, messages and online enquiries; manage feedback and complaints.

Skills

Communication skills in multiple langs

Education

GNM or BSc Nursing

Tools

Scheduling software

Basic billing

Computer literacy

Job description

Responsibilities

• Coordinate patient care from admission to discharge
• Manage patient records and communicate with healthcare team
• Ensure compliance with hospital policies and procedures

Skills highlighted with ‘‘ are preferred keyskills

About the role

A private medical practice is looking for a trained nursing officer to be the face and first point of contact for patients. You will work directly with the doctor and manage the patient experience from the first call to the final follow-up.

Responsibilities

You will greet patients and attendants warmly and make them comfortable. You will handle appointment booking, rescheduling and reminders. You will explain procedures to patients and families in simple language, including preparation, duration and aftercare. You will also explain costs clearly and handle billing queries. Beyond that, you will maintain patient records and follow-up schedules, coordinate with labs, pharmacies and other departments, handle phone calls, messages and online enquiries, manage patient feedback and complaints with empathy, and keep the clinic organized and running smoothly.

Requirements

You need a GNM or BSc Nursing qualification with a valid nursing council registration. One to three years of clinical experience is preferred. Excellent communication skills in Hindi, English and Punjabi are an advantage. You should be comfortable with computers, scheduling software and basic billing. A professional appearance, patience, and strong confidentiality are essential.

What we offer

A competitive salary based on experience, a stable day shift schedule, and the chance to grow with a growing practice.