Patient Coordinator

Indira Ivf Hospital; Kamrup Metropolitan; Sur place; INR 260 000 - 400 000; Plein temps

Résumé du poste

Indira IVF Hospital in India seeks a patient services coordinator to welcome and assist patients and visitors, schedule appointments, and coordinate consultations, investigations, and treatments.

You will explain procedures, maintain records, handle queries, coordinate with doctors, nurses, labs, and billing, ensure documentation, and support patient satisfaction through accurate follow-up and reporting.

Qualifications

• Graduate degree required.
• Strong communication skills.
• Good interpersonal skills.
• Good coordination and follow-up.

Responsabilités

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Connaissances

Strong communication

Interpersonal skills

Coordination and follow-up

Formation

Any Graduate

Description du poste

Role & responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Preferred candidate profile

• Any Graduate
• Strong communication skills
• Good interpersonal skills
• Good coordination and follow up skills