Patient Coordinator

Drlogy; New Delhi; On-site; Full time

Job description

Dedicated Patient Coordinator responsible for managing patient interactions, appointment scheduling, admission coordination, and customer support activities within hospital environments. Skilled in communication, patient relationship management, documentation handling, and healthcare coordination. Experienced in ensuring smooth patient experiences and maintaining high standards of customer service.

• Coordinate patient appointments and admission procedures efficiently.
• Assist patients with registration and healthcare service inquiries.
• Maintain patient records and coordination documentation accurately.
• Coordinate with doctors and departments for patient scheduling activities.
• Ensure smooth communication between patients and healthcare teams.
• Resolve patient concerns and service-related issues promptly.
• Support discharge coordination and follow-up activities effectively.
• Ensure compliance with hospital service standards and procedures.
• Maintain confidentiality of patient and organizational information.
• Monitor patient satisfaction and service quality metrics regularly.
• Coordinate insurance and billing-related support activities.
• Assist in emergency patient coordination when required.
• Prepare patient coordination reports and service summaries.
• Support front office and customer service operations efficiently.
• Contribute to patient satisfaction and hospital service excellence initiatives.