Patient Care Coordinator

VSH Hospital; Bengaluru; On-site; INR 279,000 - 391,000; Full time

Job summary

VSH Hospital in Bengaluru, Karnataka is seeking a Patient Care Coordinator to ensure smooth patient interactions and a positive experience throughout the hospital journey. The role demands excellent communication, strong interpersonal skills and the ability to coordinate patient requirements with doctors, nursing staff and front office teams.

You will assist with registration, appointments and visitor management, support admission and discharge processes, and help address grievances and feedback

Qualifications

• Graduate with any stream; BBA/B.Com/BA or equivalent.
• 1 year of experience in client or patient coordination preferred.
• Willing to work in all rotational shifts including night shifts.

Responsibilities

• Interact with patients and attendants to understand needs and provide assistance.
• Coordinate with doctors, nursing staff and departments for smooth patient care.
• Address patient queries and ensure a courteous patient experience.
• Support front office tasks like registration, scheduling, inquiries and visitor management.
• Facilitate admission, transfer and discharge processes with relevant departments.
• Address concerns and coordinate resolutions to maintain satisfaction.
• Maintain patient coordination records and daily reports.

Skills

Excellent verbal communication

Interpersonal skills

Customer service

Rotational night shifts

Problem-solving

Documentation

Organisational skills

Team coordination

Education

Any Graduate (BBA, B.Com, BA or equivalent)

Tools

MS Office

Job description

Client Experience 1 Years of Experience Salary: Not Specified Qualification: Any Graduate (BBA, B.Com, BA or equivalent). Posted on November 11, 2026

Job Summary

We are looking for a patient-focused and service-oriented Patient Care Coordinator to facilitate smooth patient interactions and ensure a positive patient experience throughout their hospital journey. The candidate should possess excellent communication and interpersonal skills, with the ability to coordinate patient requirements, assist patients and visitors, and support front office operations whenever required.

The candidate must be flexible and willing to work in all three rotational shifts (Morning, Evening and Night).

Responsibilities

• Patient Assistance: Interact with patients and attendants, understand their needs and provide timely assistance.
• Patient Coordination: Coordinate with doctors, nursing staff and other departments to ensure smooth patient care services.
• Patient Experience: Address patient queries and ensure a positive, courteous and patient-friendly experience.
• Front Office Support: Assist with patient registration, appointment scheduling, enquiries and visitor management whenever required.
• Admission & Discharge Coordination: Facilitate admission, transfer and discharge-related processes in coordination with concerned departments.
• Grievance Handling: Address patient concerns, coordinate resolutions and eliminate issues when necessary.
• Interdepartmental Coordination: Ensure effective communication between patients and relevant hospital departments.
• Patient Feedback: Collect feedback and support initiatives to improve patient satisfaction.
• Documentation & Reporting: Maintain patient coordination records and relevant daily reports.

Skill Required

• Excellent verbal communication and interpersonal skills.
• Strong patient interaction and customer service skills.
• Pleasant personality with a patient-friendly approach.
• Good coordination and problem-solving abilities.
• Ability to handle patient queries and concerns professionally.
• Basic knowledge of hospital operations and front office procedures.
• Good organisational and multitasking skills.
• Ability to work effectively in rotational shifts, including night shifts.
• Proficiency in basic computer applications and documentation.