Patient Coordinator

Indira Ivf Hospital; Kalaburagi, Davanagere, Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Indira Ivf Hospital in India seeks a patient coordinator to welcome patients, schedule and manage appointments, and coordinate consultations, investigations, and treatments across departments.

The role focuses on clear communication, robust record-keeping, and proactive follow-up to ensure smooth patient care and satisfaction at multiple branches.

Qualifications

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Skills

Strong communication

Good interpersonal skills

Good coordination and follow up skills

Education

Any Graduate

Job description

Role & responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Location - Chennai, Hyderabad, Mysuru, Gulburga, Davangere

Preferred candidate profile

• Any Graduate
• Strong communication skills
• Good interpersonal skills
• Good coordination and follow up skills