Outbound Sales Executive

SNA Milk And Milk Products; Pune District; On-site; INR 350,000 - 500,000; Full time

Job summary

Desi Farms is seeking an Inside Sales Executive / Out Bound Sales Executive to engage with prospective and existing customers from its Pune location. You will understand requirements, share product information and support the sales process while building long-term customer relationships.

The role requires 2+ years in inside sales or related fields, with strong communication in English, Hindi and Marathi. You will work remotely with customers and coordinate with internal teams to ensure smooth

Qualifications

• Graduate in any discipline with 2+ years of inside sales, telesales, BPO or customer relationship management.
• Proficient in English, Hindi and Marathi.
• Strong listening, interpersonal and negotiation abilities.
• Organized and able to manage inquiries independently.

Responsibilities

• Connect with prospective and existing customers through phone calls and other channels to explain products and services.
• Understand customer needs, answer product questions and recommend suitable offerings.
• Follow up on inquiries, maintain regular communication and support customers through the purchase process.
• Maintain accurate customer information, enquiry records, call logs and follow-up details.
• Build positive relationships and encourage repeat business through timely, professional communication.
• Coordinate with internal teams to support order updates and issue resolution.
• Prepare routine activity reports and ensure all customer interactions are recorded.
• Follow company policies, communication standards and customer service procedures.

Skills

Verbal communication

Listening skills

Interpersonal skills

Negotiation

Customer handling

Education

Bachelor's degree

Tools

MS Excel

CRM tools

Job description

ABOUT THE ROLE

Desi Farms is looking for a customer-focused Inside Sales Executive / Out Bound Sales Executive to engage with prospective and existing customers remotely, understand their requirements, share relevant product information, support the sales process and build long-term customer relationships.

Experience: 2+ yrs

Location: Viman nagar, Sakore Nagar -Pune

KEY RESPONSIBILITIES

• Connect with prospective and existing customers through phone calls and other communication channels to explain products and services.
• Understand customer needs, answer product-related questions and recommend suitable offerings.
• Follow up on inquiries, maintain regular communication and support customers through the purchase process.
• Maintain accurate customer information, enquiry records, call logs and follow-up details in the database.
• Build positive customer relationships and encourage repeat business through timely and professional communication.
• Coordinate with internal teams to support order updates, customer requests and issue resolution.
• Prepare routine activity reports and ensure all customer interactions are recorded accurately.
• Follow company policies, communication standards and customer service procedures.

REQUIREMENTS & QUALIFICATIONS

• Graduate in any discipline with at least 2 years of experience in inside sales, telesales, BPO or customer relationship management.
• Good verbal communication skills in English, Hindi and Marathi.
• Strong listening, interpersonal, negotiation and customer-handling skills.
• Basic knowledge of MS Excel and CRM tools for maintaining customer information and reports.
• Organized, proactive and able to manage customer enquiries and follow-ups independently.
• Professional attitude, problem-solving ability and a collaborative approach to working with teams.

Contact: 91560 27181 / 92094 02549