Operations Manager in Pune

Housy; Pune District; Presencial; INR 420.000 - 700.000; Jornada completa

Descripción de la vacante

Housy, based in Pune, India, seeks trainers to design and deliver structured 3‑day training programs for every service category. You will build curricula covering technical execution, customer etiquette, safety, and equipment usage, and run hands-on sessions at hubs with live demos and practice opportunities.

You will create certification gates, conduct regular quality audits, and feed learnings back into training to improve outcomes.

Responsabilidades

• Design and deliver structured 3-day training programs for every service category.
• Build training curricula covering technical execution, customer etiquette, safety, and equipment usage.
• Run hands-on training at hubs: live demos, practice sessions, shadow bookings.
• Create certification gates: partners must pass practical assessments before going live.
• Conduct regular quality audits: spot checks, feedback deep-dives, mystery bookings.
• Build the QA feedback loop: quality failures become training improvements.
• Track quality metrics per partner and per hub.

Descripción del empleo

• Design and deliver structured 3-day training programs for every service category.
• Build training curricula covering technical execution, customer etiquette, safety, and equipment usage.
• Run hands-on training at hubs: live demos, practice sessions, shadow bookings.
• Create certification gates: partners must pass practical assessments before going live.
• Conduct regular quality audits: spot checks, feedback deep-dives, mystery bookings.
• Build the QA feedback loop: quality failures become training improvements.
• Track quality metrics per partner and per hub.

Key Responsibilities

• Design and deliver structured 3-day training programs for every service category.
• Build training curricula covering technical execution, customer etiquette, safety, and equipment usage.
• Run hands-on training at hubs: live demos, practice sessions, shadow bookings.
• Create certification gates: partners must pass practical assessments before going live.
• Conduct regular quality audits: spot checks, feedback deep-dives, mystery bookings.
• Build the QA feedback loop: quality failures become training improvements.
• Track quality metrics per partner and per hub.

About Company: Housy provides quality home services in 10 minutes. Customers book utensil cleaning, mopping, sweeping, bathroom cleaning, kitchen cleaning, and other daily household tasks through the app. Services are delivered by trained, employed professionals. We are based in Pune.