Customer Service/Customer Support - Internship

Housy; Pune District; On-site; INR 145,000 - 279,000; Part time

Benefits offered by this job

Certificate

Letter of recommendation

Job offer

Job summary

Housy, based in Pune, offers a full-time internship in Customer Experience where you will manage customer interactions through WhatsApp, calls, and in-app support while coordinating with operations to ensure swift issue resolution. You will maintain records, handle bookings, and drive improvements in customer experience.

Freshers with relevant skills are welcome; the role runs for 3 months with a competitive stipend.

Qualifications

• Strong English and Hindi communication skills.
• Fresher-friendly; relevant skills/interest required.
• Proficient in Excel or basic tracking tools.

Responsibilities

• Manage customer interactions across WhatsApp, calls, and in-app channels.
• Handle bookings, rescheduling, cancellations, and real-time service issues.
• Coordinate with operations to resolve customer concerns promptly.
• Follow up with customers to ensure complete resolution of issues.
• Deliver clear, respectful communication in every interaction.
• Maintain accurate records of conversations, issues, and resolutions.
• Identify recurring issues and contribute to process improvements.

Skills

Client interaction

MS-Excel

CRM

English proficiency

Hindi proficiency

Sales & customer acquisition

Tools

MS-Excel

Job description

About the internship:

Housy is a fast-growing home services brand based in Pune, focused on delivering quick, reliable, and high-quality cleaning services. The company aims to ensure that every customer experience is seamless, efficient, and trustworthy, with a strong emphasis on speed, cleanliness, and consistency. By prioritizing customer satisfaction and operational excellence, Housy is building a service model where every interaction reinforces trust and encourages repeat usage.

Selected intern's day-to-day responsibilities include:

• 1. Manage customer interactions across WhatsApp, calls, and in-app support channels
• 2. Handle bookings, rescheduling, cancellations, and real-time service issues efficiently
• 3. Coordinate with operations teams to resolve customer concerns accurately and promptly
• 4. Follow up with customers to ensure complete resolution of issues
• 5. Deliver clear, respectful, and premium communication in every interaction
• 6. Maintain accurate records of customer conversations, issues, and resolutions
• 7. Identify recurring issues and contribute to process improvement initiatives

Who can apply:

• are available for full time (in-office) internship
• can start the internship between 29th Oct'26 and 3rd Dec'26
• are available for duration of 3 months
• have relevant skills and interests

Freshers looking for jobs may also apply

Stipend:

INR₹ 13,000 - 25,000 /month

Deadline:

2026-11-28 23:59:59

Other perks:

Certificate, Letter of recommendation, Job offer

Skills required:

Client Interaction, MS-Excel, Client Relationship Management (CRM), English Proficiency (Spoken), Hindi Proficiency (Spoken), Sales and Customer Acquisition

Other Requirements:

1. 1. Strong proficiency in spoken and written English
2. 2. Good command of spoken Hindi
3. 3. Clear and structured communication style
4. 4. Ability to remain calm in high-pressure situations
5. 5. Strong sense of ownership and accountability
6. 6. Quick decision-making ability
7. 7. High attention to detail and consistency
8. 8. Familiarity with Excel or basic tracking tools

About Company:

Housy provides quality home services in 10 minutes. Customers book utensil cleaning, mopping, sweeping, bathroom cleaning, kitchen cleaning, and other daily household tasks through the app. Services are delivered by trained, employed professionals. We are based in Pune.

Additional information:

Stipend Structure:

Fixed pay: ₹ 3,000 - 5,000 /month

Incentive pay: ₹ 10,000 - 20,000 /month

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 600000 to 1000000/year

• 1. Slow response handling is not suitable for this role
• 2. Lack of ownership in resolving customer issues is not acceptable
• 3. Arguing or miscommunicating with customers is discouraged
• 4. Unstructured approach to problem-solving does not align with role expectations
• 5. Customers should receive quick and clear responses at all times
• 6. Issues should be resolved without repeated follow-ups
• 7. No customer should feel confused or unattended
• 8. Positive customer experience should drive trust and repeat usage
• 9. Role: Customer Experience Manager (Full-Time Internship)
• 10. Location: Pune
• 11. Duration: 3 to 6 months
• 12. Start Date: Immediate
• 14. Prior experience in customer support, sales, or operations is relevant for this role