Operations Manager

Ashirbad House Keeping Services; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ashirbad House Keeping Services seeks an experienced Operations Manager to oversee PAN INDIA housekeeping and facility management operations. You will lead an operations team, coordinate across multiple sites, and implement quality assurance protocols.

The role requires 10+ years in operations management across diverse locations, with strong communication and computer skills, and willingness to travel. Expected to optimize processes and align activities with company goals.

Qualifications

• 35-40 years old with BHM (3-4 years) or MBA in operations management.
• 10+ years post-qualification experience in operations management across multi-location roles (hotels, hospitals, corporates).
• Excellent communication and computer skills.

Responsibilities

• Manage day-to-day operations across PAN INDIA, overseeing the operations team.
• Oversee administrative functions for contract sites and periodic visits to multiple locations.
• Develop and maintain quality assurance protocols through innovation and discovery.
• Improve efficiency of existing processes to enhance internal capacity.
• Ensure operational activities are on time and within budget.

Skills

People management

Operations management

Communication skills

Budget adherence

Team leadership

Education

MBA in operations management

BHM

Tools

MS Office

MS Excel

Job description

Role & responsibilities

Candidates from Housekeeping & Facility Management services are preferred.

Roles & Responsibilities

• Manage day-to-day operations, overseeing the operations team and department on a PAN INDIA basis.
• Managing operational and administrative function for overall contract sites and periodical visiting for various working locations including surprise / late evening.
• Develop, implement, and maintain quality assurance protocols by the process of innovation/discoveries
• Increase the efficiency of existing processes and procedures to enhance the company internal capacity
• Ensure that operational activities remain on time and within budget
• Ensure that the teams day to day activity aligns with organisational goals.
• Track staffing requirements, hiring new employees as needed
• Monitor employee and team performance by hiring, training, scheduling, coaching, and developing housekeeping staff, providing continuous feedback for improvement, and ensuring full compliance with company policies, quality standards, and workplace safety regulations.
• Strictly Follow the Operational Policy of the company & its updating.
• MIS to be submit on monthly basis.
• Assist in achieving financial goals by optimising operations.

Required skills and qualifications

• Candidate should be 35-40 years of age with BHM (3-4 years)/ or MBA (or equivalent) in operations management.
• Candidate should have minimum 10 or more years of post-qualification experience in field of operations management role in managing multi locations/industries like Hotels, Hospitals, corporates & various companies.
• Carry the team to deliver the best service to clients
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Candidate should have excellent Communication Skills with Strong Computer Skills
• Liaison with the client team
• Candidate should be open to travel