Operations Executive in Gurgaon, Noida

Astrotalk; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Astrotalk in Gurugram, India, is seeking a customer support professional to assist users across phone calls, chats and emails, delivering a helpful and professional experience.

You will listen to customer requirements, address concerns, and provide appropriate resolutions or guidance, while coordinating with internal teams for complex issues. You will also monitor pending cases, follow up on queries within timelines, and maintain clear records for future reference.

Qualifications

• Experience in customer support across phone, chat and email.
• Strong communication and active listening skills.
• Ability to resolve issues and guide customers to solutions.

Responsibilities

• Assist customers across multiple channels, including phone calls, chats, and emails, ensuring a helpful and professional experience.
• Listen to and understand customer requirements, address their concerns, and provide appropriate resolutions or guidance.
• Identify issues that require additional support and coordinate with the relevant internal teams for resolution.
• Monitor pending cases and proactively follow up to ensure queries are resolved within the expected timelines.
• Maintain clear and updated records of customer conversations, concerns, actions taken, and resolutions for future reference.

Skills

Multichannel support

Communication skills

Customer empathy

Issue resolution

Job description

• Assist customers across multiple channels, including phone calls, chats, and emails, ensuring a helpful and professional experience.
• Listen to and understand customer requirements, address their concerns, and provide appropriate resolutions or guidance.
• Identify issues that require additional support and coordinate with the relevant internal teams for resolution.
• Monitor pending cases and proactively follow up to ensure queries are resolved within the expected timelines.
• Maintain clear and updated records of customer conversations, concerns, actions taken, and resolutions for future reference.

Key Responsibilities

• Assist customers across multiple channels, including phone calls, chats, and emails, ensuring a helpful and professional experience.
• Listen to and understand customer requirements, address their concerns, and provide appropriate resolutions or guidance.
• Identify issues that require additional support and coordinate with the relevant internal teams for resolution.
• Monitor pending cases and proactively follow up to ensure queries are resolved within the expected timelines.
• Maintain clear and updated records of customer conversations, concerns, actions taken, and resolutions for future reference.

About Company

Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.