Team Lead - Operations

Astrotalk; Dadri; Sur place; INR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Astrotalk, a leading astrology consultation platform in India, seeks a Team Lead Operations to oversee a team of executives handling international client consultations. You will mentor staff, monitor KPIs and drive performance across day, evening, and night shifts.

The role involves creating and sharing accurate reports and logs with senior leadership to ensure smooth operations and high client satisfaction. Strong people management and reporting skills are essential.

Responsabilités

• Manage, train and lead executives who take consultations with international clients.
• Track KPIs and give feedback to executives to improve performance.
• Manage different sets of executives in different shifts (day, evening, night).
• Create reports, trackers and logs to share with leadership.

Connaissances

Leadership

People management

Performance coaching

KPIs tracking

Description du poste

Responsibilities:

• Manage, train and lead executives who take consultations with international clients.
• Track KPIs and give feedback to executives from time to time to improve performance.
• Manage different set of executives in different shifts (day, evening, night).
• Create reports, trackers and logs to share with leadership.

Skills highlighted with ‘‘ are preferred keyskills

Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.

I like most is talking to clients, understanding their problems and satisfying them. It feels great to talk to them and relax their minds.

Dislikes

Sometimes negative questions come and there is a little issue regarding timing, everything else gets done.

Team Lead Operations in AstroTalk typically earns between