Customer Care Executive

Vcare Call Centers India; Sector 10; On-site; INR 180,000 - 300,000; Full time

Job summary

Vcare Call Centers India is seeking customer-focused and communication-oriented Customer Support Executives to manage customer interactions through inbound and outbound calling channels in Sector 10, Uttar Pradesh, India.

The role involves handling queries, service requests, complaints, follow-ups, order updates, and feedback across the customer support lifecycle, with coordination between Sales, Operations, Service, Logistics, and Technical Support to ensure timely resolution and a positive

Qualifications

• Excellent verbal and written communication skills are required.
• Strong customer-handling and problem-solving abilities are essential.
• Good listening and interpersonal skills are important for effective interactions.

Responsibilities

• Handle inbound customer calls and provide information on products, services, orders, installations, warranties, and after-sales support.
• Make outbound calls for follow-ups, service requests, complaint resolution, order updates, feedback, and customer engagement.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Register, track, and follow up on customer complaints and service requests.
• Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support for issue resolution.

Skills

Excellent communication

Problem solving

Customer service

MS Office/CRM

Team coordination

Tools

CRM software

Job description

We are looking for customer-focused and communication-oriented Customer Support Executives to manage customer interactions through inbound and outbound calling channels. The role will be responsible for handling customer queries, service requests, complaints, follow-ups, order updates, feedback, and other customer engagement activities throughout the customer support lifecycle. The candidate will also coordinate with relevant internal teams to ensure timely resolution of customer concerns and deliver a positive customer experience.

Key Responsibilities:-

• Handle inbound customer calls and provide accurate information regarding products, services, orders, installations, warranties, and after-sales support.
• Make outbound calls for customer follow-ups, service requests, complaint resolution, order updates, feedback, and customer engagement.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Register, track, and follow up on customer complaints and service requests.
• Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support for issue resolution.

Required Skills:-

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle difficult or dissatisfied customers professionally.
• Good follow-up and coordination skills.
• Basic computer knowledge and proficiency in MS Office/CRM tools.
• Ability to accurately document customer interactions.
• Strong attention to detail and time-management skills.
• Ability to work independently as well as in a team.
• Customer-oriented approach with a positive attitude.

Contact Details - Jagriti 7838422964, Amit (7678602048), Kanchan 8929989912 & Navneet(8700570163) from 10:00AM to 8:00PM. (Monday to Saturday).