Operations Executive

Atharv Consultings; Bengaluru Urban; On-site; INR 200,000 - 280,000; Full time

Benefits offered by this job

Fixed salary

Comprehensive training on processes

Job summary

Atharv Consultings is seeking enthusiastic professionals to join our Business Operations Support team in Bengaluru. You will interact with customers, assist with their queries, and help complete processes, while maintaining accurate records and meeting quality standards.

The role emphasizes clear communication in English and Hindi, with training provided to ensure you perform at a high level and grow within the organization.

Qualifications

• Graduate in any discipline or equivalent.
• 0-4 years of relevant experience; freshers welcome.
• Proficiency in English and Hindi is mandatory.
• Basic computer knowledge and CRM exposure is advantageous.

Responsibilities

• Interact with customers to address queries and requests.
• Collect and update customer information accurately.
• Provide information per defined processes and guidelines.
• Follow up on cases to resolve pending queries.
• Maintain records of customer interactions and outcomes.
• Meet productivity and quality standards.

Skills

Verbal communication

Interpersonal skills

Listening skills

Customer focus

Problem solving

Process orientation

Self-motivation

Team coordination

Education

Graduate in any discipline

Tools

CRM tools

Job description

About the Role

We are looking for enthusiastic professionals to join our Business Operations Support team. The role involves interacting with customers, assisting them with their queries and requests, and supporting the completion of assigned processes.

Key Responsibilities

• Connect with customers regarding assigned requests and providing necessary assistance.
• Collect and update relevant customer information.
• Provide information and assistance as per defined processes.
• Follow up on assigned cases and assist in completion of pending customer queries.
• Maintain accurate records of interactions
• Meet defined productivity and quality standards.
• Ensure adherence to company guidelines and processes.
• Provide timely and professional support to customers.

Eligibility Criteria

• Graduate in any discipline preferred.
• 0-4 years of relevant experience.
• Freshers with excellent communication skills can also apply.
• Proficiency in English and Hindi is mandatory.
• Basic computer knowledge and familiarity with CRM tools will be an advantage.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Good listening and coordination skills.
• Customer-focused approach.
• Ability to understand and respond to customer queries effectively.
• Process-oriented and self-motivated.
• Good problem-solving skills.

What We Offer

• Fixed salary.
• Comprehensive training on relevant processes and systems.