Operations Executive in Gurgaon, Noida

Astrotalk; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Astrotalk is seeking a customer support professional to assist customers through phone, chat, and email while maintaining a helpful and professional experience. You will listen to requirements, address concerns, and coordinate with internal teams to provide resolutions.

The role involves monitoring pending cases, following up to ensure timely query resolution, and keeping clear records of conversations and actions taken for future reference.

Responsibilities

• Assist customers across multiple channels, including phone calls, chats, and emails, ensuring a helpful and professional experience.
• Listen to and understand customer requirements, address their concerns, and provide appropriate resolutions or guidance.
• Identify issues that require additional support and coordinate with the relevant internal teams for resolution.
• Monitor pending cases and proactively follow up to ensure queries are resolved within the expected timelines.
• Maintain clear and updated records of customer conversations, concerns, actions taken, and resolutions for future reference.

Job description

• Assist customers across multiple channels, including phone calls, chats, and emails, ensuring a helpful and professional experience.
• Listen to and understand customer requirements, address their concerns, and provide appropriate resolutions or guidance.
• Identify issues that require additional support and coordinate with the relevant internal teams for resolution.
• Monitor pending cases and proactively follow up to ensure queries are resolved within the expected timelines.
• Maintain clear and updated records of customer conversations, concerns, actions taken, and resolutions for future reference.

Key Responsibilities

• Assist customers across multiple channels, including phone calls, chats, and emails, ensuring a helpful and professional experience.
• Listen to and understand customer requirements, address their concerns, and provide appropriate resolutions or guidance.
• Identify issues that require additional support and coordinate with the relevant internal teams for resolution.
• Monitor pending cases and proactively follow up to ensure queries are resolved within the expected timelines.
• Maintain clear and updated records of customer conversations, concerns, actions taken, and resolutions for future reference.

About Company

Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.