Customer Support Executive

JITO; Gurugram District; On-site; PHP 147,000 - 367,000; Full time

Job summary

JITO in Gurgaon is hiring for full-time Domestic and International Non-Voice Process roles. This 100% non-voice position handles customer support and data operations via chat, email, and backend systems.

Freshers and candidates with up to 3 years experience are welcome. 5-day week with rotating day/night shifts, structured training, and incentives are offered.

Qualifications

• Freshers and candidates with 0–3 years of experience are eligible.
• Entry-level role handling customer support and data operations via chat, email, and backend systems.

Responsibilities

• Manage real-time chat interactions with domestic and international customers to resolve service inquiries.
• Draft clear, professional email responses adhering to process SLAs and quality standards.
• Perform backend data updates, order processing, and record verification in company databases.
• Utilize MS Excel, Google Sheets, and Gmail for day-to-day operational tracking and communication.
• Escalate complex customer issues to senior tier support teams when necessary.
• Maintain target accuracy, response times, and customer satisfaction metrics.

Skills

Email Support

Live Chat Support

Backend Data Operations

MS Excel

Google Sheets

Gmail

Ticketing Systems

Data Entry

Tools

MS Excel

Google Sheets

Gmail

Job description

MULTIPLE COMPANY • Gurugram • Posted about 23 hours ago • Updated about 23 hours ago

Job Type: FullTimePermanent

Location: Gurugram

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: No travel required. 100% Work from Office desk role in Gurgaon.

Skills:

Email Support, Live Chat Support, Backend Data Operations, MS Excel, Google Sheets, Gmail, Ticketing Systems, Data Entry

We are hiring candidates for full-time Domestic and International Non-Voice Process roles based at our Gurgaon office. This is a 100% non-voice role with zero calling responsibilities; associates handle customer support and data operations via chat, email, and backend systems. Both freshers and experienced candidates (0 to 3 years) are eligible. The role features a 5-day work week (Monday to Friday) with rotating day and night shifts, structured corporate training, and competitive compensation ranging from ₹20,000 to ₹50,000 per month plus performance incentives.

Responsibilities

• Manage real-time chat interactions with domestic and international customers to resolve service inquiries.
• Draft clear, professional email responses adhering to process SLAs and quality standards.
• Perform backend data updates, order processing, and record verification in company databases.
• Utilize MS Excel, Google Sheets, and Gmail for day-to-day operational tracking and communication.
• Escalate complex customer issues to senior tier support teams when necessary.
• Maintain target accuracy, response times, and customer satisfaction metrics.