Customer Care Executive

Astroyogi; New Delhi; Hybrid; INR 300,000 - 500,000; Full time

Job summary

Astroyogi in Delhi (India) is seeking a Customer Support executive to manage inquiries across calls, chats, emails, and social media with professionalism. You will assist customers on account issues, bookings, payments, refunds, and service concerns while coordinating with internal teams for swift resolution.

The role emphasizes maintaining CRM records, educating customers about products and offers, and achieving service metrics such as response and resolution times and customer satisfaction.

Qualifications

• 1–2 years in customer support or similar role.
• Excellent verbal and written English; Hindi proficiency helpful.
• Proficient with CRM tools and MS Office.

Responsibilities

• Handle customer queries through calls, chats, emails, and social media in a timely and professional manner.
• Assist customers with account-related issues, bookings, payments, refunds, and service-related concerns.
• Resolve customer complaints while maintaining high levels of customer satisfaction.
• Coordinate with internal teams to ensure quick resolution of escalated issues.
• Maintain accurate records of customer interactions and follow-ups in the CRM.
• Educate customers about Astroyogi's products, services, and ongoing offers.
• Meet defined service quality metrics, including response time, resolution time, and customer satisfaction.
• Identify recurring customer issues and share feedback with relevant teams to improve the overall customer experience.

Skills

Customer Support

Communication Skills

English & Hindi

Problem-Solving

Education

Bachelor's degree

Tools

CRM tools

MS Office

Job description

• Handle customer queries through calls, chats, emails, and social media in a timely and professional manner.
• Assist customers with account-related issues, bookings, payments, refunds, and service-related concerns.
• Resolve customer complaints while maintaining high levels of customer satisfaction.
• Coordinate with internal teams to ensure quick resolution of escalated issues.
• Maintain accurate records of customer interactions and follow-ups in the CRM.
• Educate customers about Astroyogi's products, services, and ongoing offers.
• Meet defined service quality metrics, including response time, resolution time, and customer satisfaction.
• Identify recurring customer issues and share feedback with relevant teams to improve the overall customer experience.

Requirements

• 1–2 years of experience in Customer Support, Customer Service, or a similar role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and conflict-resolution abilities.
• Customer-first attitude with empathy and patience.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office.
• Comfortable working in rotational shifts, weekends, and holidays, if required.

Preferred Qualifications

• Bachelor's degree in any discipline.
• Experience in e-commerce, internet, SaaS, or consumer tech companies is preferred.
• Prior experience in handling chat and email support will be an advantage.