Operations Executive

Astrotalk; Sector 10; On-site; INR 300,000 - 420,000; Full time

Job summary

Astrotalk is seeking a customer support professional to be the main point of contact for customers via calls, emails, and chat. You will work with cross-functional teams to investigate issues and ensure timely resolutions.

The role requires monitoring customer requests end-to-end, providing proactive guidance, and maintaining high-quality service in a dynamic environment.

Qualifications

• Experience handling customer interactions via calls, emails, and chat.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced support environment.

Responsibilities

• Act as the primary point of contact for customers across phone, email, and chat platforms with a professional, responsive experience.
• Collaborate with cross-functional teams to investigate concerns and resolve issues accurately and efficiently.
• Monitor and manage customer requests from initiation to closure with proactive follow-ups and solutions.

Skills

Customer support

Communication

Problem solving

Job description

Roles & responsibilities includes:

• Act as the primary point of contact for customers by managing interactions across phone calls, emails, and chat platforms, while delivering a professional, responsive, and customer-focused experience.
• Collaborate closely with cross-functional teams to investigate customer concerns, facilitate issue resolution, and ensure that all queries are addressed accurately and efficiently.
• Monitor and manage customer requests from initiation to closure, maintain regular follow-ups, and provide proactive support by identifying customer needs and offering appropriate guidance and solutions.

Preferred candidate profile

• Comfortable working from the office
• Willing to work in rotational shifts
• Comfortable with rotational weekly offs