Hirring For Customer Support Profile

Niftel Communications Pvt. Ltd.; Gurugram District; On-site; INR 274,000 - 328,000; Full time

Job summary

Niftel Communications Pvt. Ltd. is seeking a Customer Care Executive for on-site Gurgaon.

The role focuses on handling escalated queries and delivering high-quality support through chat and voice channels. Candidates should be ready to work in rotational shifts and demonstrate strong communication, problem-solving, and CRM documentation skills. Joining this team means contributing to fast-paced customer interactions, coordinating with internal teams for timely resolutions, and upholding service

Qualifications

• Excellent verbal and written English communication.
• Experience with blended chat and voice support.
• Strong analytical and problem-solving abilities.
• Proficient with basic computer applications and CRM tools.

Responsibilities

• Handle customer interactions via chat and voice.
• Resolve escalated concerns with empathy.
• Provide timely solutions within defined TAT.
• Document customer interactions in CRM.
• Coordinate with internal teams to ensure resolution.

Skills

English communication

Blended chat & voice

Analytical thinking

CRM tools proficiency

Education

Graduation not required

Tools

CRM tools

Job description

Job description

Job Title: Customer Care Executive

Location: Gurgaon (On-Site)

Experience: 0-4 Years

Education: Graduation Not Required

Salary: Up to 27000 CTC

Shift Timing:

Male: Rotational Shifts

Female: Rotational Shifts (10AM to 7PM )

(11AM to 7PM)

Job Summary

We are seeking an experienced and customer-oriented Customer Care Executive to handle escalated queries and provide advanced support through both chat and voice processes. The role requires strong problem-solving skills, excellent communication, and the ability to manage complex customer interactions efficiently.

Key Responsibilities

• Handle customer interactions via chat and voice (blended process).
• Resolve escalated customer concerns with accuracy and empathy.
• Provide detailed and effective solutions within defined TAT.
• Coordinate with internal teams for issue resolution and follow-ups.
• Maintain proper documentation of customer interactions in CRM systems.
• Ensure high levels of customer satisfaction and service quality.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving abilities.
• Experience in handling blended processes (chat & voice).
• Proficiency in basic computer applications and CRM tools.