Associate - Customer Support

Aarushi Infotech; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

Aarushi Infotech Bengaluru is seeking a Customer Support Executive to deliver exceptional service across voice, email, chat and social channels, resolving queries and ensuring timely resolutions while upholding service levels.

You will handle order related concerns, provide product information, record interactions in CRM, and coordinate with internal teams to drive swift issue resolution and high customer satisfaction.

Qualifications

• Excellent oral and written communication skills.
• Fluency in English and Hindi is a must.
• Experience handling queries across calls, chats, and emails.
• Strong customer service orientation with active listening.
• Typing speed of at least 30 WPM with high accuracy.
• Proficient in CRM or ticketing tools and MS Excel.

Responsibilities

• Handle customer queries through calls, chats and emails professionally and timely.
• Resolve order-related issues including deliveries, returns, refunds, and payments.
• Record interactions and update case details in CRM or ticketing tools.
• Coordinate with internal teams to ensure quick issue resolution.
• Maintain targets for quality, productivity and customer satisfaction.

Skills

Customer support

English proficiency

Hindi proficiency

Communication skills

CRM experience

Multitasking

Problem solving

Typing speed 30 WPM

Tools

CRM software

MS Excel

Job description

Role Description
The Customer Support Executive is responsible for delivering exceptional customer service across
multiple communication channels, including voice, email, chat, and social media. The role involves
resolving customer queries, handling order-related concerns, ensuring timely issue resolution, and
providing seamless customer experience while meeting defined service levels and quality standards.

Responsibilities

• Handle customer queries through calls, chats, and emails in a professional and timely manner.
• Resolve issues related to orders, deliveries, returns, refunds, payments, and product information.
• Record customer interactions and update case details accurately in CRM or ticketing tools.
• Coordinate with internal teams to ensure quick and effective issue resolution.
• Maintain quality, productivity, and customer satisfaction targets.
• Sharing recurring customer concerns with the team leads to support process improvements.

Requirements

• Excellent oral and written communication skills.
• Fluency in English and Hindi is a must.
• Ability to handle customer queries across calls, chats, and emails.
• Strong customer service orientation with active listening skills.
• Good problem-solving ability and patience while handling customer concerns.
• Typing speed of at least 30 WPM with 90% accuracy or higher.
• Basic working knowledge of CRM or ticketing tools, email, chat platforms, and MS Excel.
• Ability to multitask and work in a fast-paced environment.
• Experience in e-commerce, retail, or customer support is an added advantage.

Skills: customer satisfaction,customer support / customer service,e-commerce customer support,delivery support,returns & refunds,order management,ms excel,voice, chat & email support,active listening,multitasking,english & hindi communication,social media customer support,problem solving,payment query handling