Operations Executive

Keertana Finserv; Tiruvannamalai, Chennai; On-site; INR 250,000 - 400,000; Full time

Job summary

Keertana Finserv in Tiruvannamalai, Tamil Nadu, is seeking a frontline customer service executive to support our gold-loan portfolio. You will welcome customers, assess their needs, explain loan products and processes, and resolve queries professionally.

You will assist in gold-loan operations, from documentation and system entries to valuation, pledge, disbursement and recording of transactions, as well as managing repayments, renewals, and any gold-release formalities, while handling overdue

Responsibilities

• Customer service: greet customers, understand requirements, explain loan products and processes, and address queries.
• Gold loan operations: support processing, documentation, system entries, valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release.
• Auction & Pending Accounts: assist with overdue and auction-related follow-ups and maintain records and communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.