Operations Executive

Keertana Finserv; Chittoor; On-site; INR 300,000 - 520,000; Full time

Job summary

Keertana Finserv in India seeks an applicant to handle key customer-facing loan operations for gold loans. You will greet customers, assess needs, explain products and processes, and resolve queries with professionalism.

You will support gold-loan processing, documentation, valuation, pledge, disbursement, and transaction records; manage repayments, renewals, and related queries; and assist with overdue accounts, auctions, and required communications.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.