Operations Executive

Keertana Finserv; Krishnagiri District, Vellore; On-site; INR 250,000 - 380,000; Full time

Job summary

Keertana Finserv in Krishnagiri District, Tamil Nadu, seeks a customer-focused professional to support gold loan operations and related processes. You will engage with customers, explain loan products, and ensure smooth service delivery in a fast-paced microfinance environment.

The role covers end-to-end gold loan lifecycle activities, including documentation, valuation, pledge, disbursement, repayments, renewals, and maintaining records and communications for overdue accounts.

Responsibilities

• Greet customers and explain loan products.
• Assist with gold-loan processing, documentation, valuation, pledge, and disbursement.
• Handle repayments, renewals, and related documentation.
• Support follow-ups for overdue accounts and maintain communications.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.