Operations Executive

Keertana Finserv; Sangareddy, Rangareddy Palle, Kamareddy; On-site; INR 240,000 - 360,000; Full time

Job summary

Keertana Finserv in India is seeking a dedicated professional for a customer-facing role in our gold loan operations. You will welcome customers, explain loan products and processes, and handle queries with professionalism.

You will support gold-loan processing, documentation, system entries, gold valuation and pledging, repayments, renewals, and related records. The role also covers account follow-ups for overdue cases, auction support, and communication with customers to ensure compliant,

Qualifications

• Experience in customer service or financial services.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.

Responsibilities

• Welcome customers, understand requirements, explain loan products/processes, and handle queries professionally.
• Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.