Operations Executive

Keertana Finserv; Bapatla, Chebrolu, Repalle; On-site; INR 250,000 - 450,000; Full time

Job summary

Keertana Finserv is seeking a diligent customer service professional to assist in loan product explanations, requirements, and queries. The role focuses on gold loan operations, including documentation, valuation, pledge, disbursement, and record-keeping, along with handling repayments, renewals, and related release formalities.

You will also manage follow-ups for overdue accounts and auction-related cases, ensuring timely communication and accurate records within a regulated environment.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.