Operations Executive

Keertana Finserv; Jammikunta; On-site; INR 315,000 - 385,000; Full time

Job summary

Keertana Finserv is seeking a detail-oriented professional to manage frontline customer service for loan products and processes. You will greet customers, understand requirements, and explain loan options while handling queries professionally.

You will support gold loan operations, including documentation, system entries, valuation, pledge, disbursement, and transaction records, and assist with repayments, renewals, and related formalities, ensuring accuracy and compliance.

Responsibilities

• Customer service: welcome customers, understand requirements, explain loan products and processes.
• Gold loan operations: support processing, documentation, valuation, pledge, disbursement, and records.
• Repayments and renewals: follow up on EMI dues, assist with questions, renewals, and release formalities.
• Auction and pending accounts: assist follow-ups and maintain records and communications.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.