Operations Executive

Keertana Finserv; Andhra Pradesh; On-site; INR 300,000 - 400,000; Full time

Job summary

Keertana Finserv in India is seeking a diligent professional to handle customer interactions for loan products and guide clients through processes with clarity and courtesy.

The role covers gold loan operations, repayments, renewals, and managing auction/pending accounts, with documentation and records maintained meticulously.

Applicants should communicate effectively, maintain accurate records, and ensure compliance with internal policies during every customer engagement.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.