Operations Executive

Keertana Finserv; Tirupati, Anantapuramu District; On-site; INR 300,000 - 420,000; Full time

Job summary

Keertana Finserv in Tirupati, India, is seeking a role focused on gold loan operations and customer service. The position involves assisting in loan processing, documentation, system entries, and gold valuation, along with handling repayments, renewals, and related formalities.

The role also requires managing follow-ups on overdue accounts and handling auction-related communications, ensuring accurate records and customer interactions throughout the loan lifecycle.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.