Operations Executive

Keertana Finserv; Secunderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Keertana Finserv in Secunderabad seeks a dedicated professional to assist customers with loan products, explain processes, and resolve inquiries. The role emphasizes accurate information delivery and responsive service.

You will support gold-loan operations, including documentation, valuation, pledge, disbursement, and records, while handling repayments, renewals, and EMI queries. The position also covers auction and pending accounts follow-ups and client communications.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.