Operations Executive

Keertana Finserv; Sullurpeta, Thorrur; On-site; INR 300,000 - 540,000; Full time

Job summary

Keertana Finserv in India is seeking a role focusing on customer service and loan operations. You will welcome customers, understand requirements, and explain loan products and processes, handling queries professionally.

The position involves supporting gold loan operations, including documentation, system entries, and gold valuation, pledge, disbursement, and transaction records, while ensuring accuracy and compliance.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.